Reference

Understand Your Rights and Our Policy Position

123test operates under a defined legal framework that governs how accounts are opened, how transactions via bKash, Nagad, and Rocket are handled, and what your rights are as a registered account holder.

Jurisdiction-aware eligibilitybKash, Nagad, Rocket policy scopeAccount holder rightsData retention clarityTerms enforcement process
123test Understand Your Rights and Our Policy Position
HOW WE HANDLE THIS

Account Security, Data and Policy Enforcement

Our approach to legal compliance is built around four concrete practices: keeping data tightly scoped, securing account access through OTP verification, retaining transaction records for the period our terms specify, and giving you a clear path to request changes. These are not aspirational statements — they describe what actually happens when you interact with 123test through your account or mobile wallet.

Data Handling and Scope

We collect only what is needed to operate your account — your registered mobile number, wallet identifiers such as your bKash or Nagad number, and transaction history. Nothing beyond that scope is stored.

Account Security via OTP

Every login and withdrawal confirmation goes through an OTP sent to your registered number. This step cannot be bypassed, which means no action on your account can proceed without your mobile device confirming it.

Retention and Deletion

Transaction records linked to bKash, Nagad, or Rocket payments are retained for the period set out in our terms. After that window, records are deleted unless a formal dispute is open against them.

Requesting Changes or Corrections

To update personal data or dispute a stored record, contact our policy channel with your account ID. We process correction requests within the timeline stated in our current terms document.

LEGAL CONTACT PATHS

Reach Us About a Policy or Account Matter

If a section of our legal terms is unclear, or if you need to raise a formal concern about your account status, transaction record, or data held under your profile, our support team handles those requests directly. Policy queries are treated separately from general account help — flag yours as a legal or policy matter when you get in touch so it reaches the right team.

Live Chat Support Open the live chat window from your account dashboard. State that your query is a legal or policy matter and our team will route it correctly without delay.
Email Policy Channel Send your written legal query to our dedicated policy email. Include your account ID and wallet reference — bKash, Nagad or Rocket — so we can match records accurately.
Account Help Centre The help centre contains our current terms document, the data retention schedule, and the step-by-step process for submitting a formal account or policy complaint.

Common Questions About Our Legal Terms

These questions reflect what account holders in Bangladesh ask most often about eligibility, data rights, transaction disputes, and how our terms apply to local wallet payments through bKash, Nagad, and Rocket.

Eligibility depends on your local law and the region you are accessing from. We recommend verifying that online account-based services are permitted in your area before creating an account.

We store the wallet reference number, transaction amount, timestamp, and your account ID for each bKash, Nagad, or Rocket transfer. No additional personal financial data beyond that record is retained.

Contact support through live chat or the policy email channel. Provide your wallet reference number and account ID. Disputes must be raised within the window stated in our current terms — late claims cannot be processed.

Yes. Send a written request via our policy email channel with your account ID. We will confirm whether a deletion can be processed or if an active dispute or retention obligation prevents it at that time.

We notify registered account holders of material changes through the contact details on file. Continuing to use the account after the stated effective date means you accept the updated terms.

Our terms require OTP confirmation for logins and withdrawals. This means any unauthorised action can be formally contested — the OTP log serves as the account activity record if a dispute is filed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.